REFUND POLIC

Return Instructions:
Before initiating a return or exchange, please read all the return criteria listed below (product packaging, return address, refund conditions, etc.).

If any of the criteria is not met, no refund/exchange will be made. The amount will not be refunded to you.
Our email contact information: support@jiotyc.com

Return conditions:
We accept refunds/exchanges within 30 days of delivery, except for customized items.
The returned goods must be in the same condition as when received: unworn, undamaged, unaltered, and with original tags, packaging (if applicable) and proof of purchase. Returns that do not meet this policy will not be accepted and will be returned to you.

If there is a problem with the product you received, you need to provide relevant information to our customer service email, and we will verify whether this order meets the return conditions as soon as possible.
For orders that exceed 30 days after delivery, if you need to return, you need to pay the return shipping fee.

Return process:
If you confirm that you need to return the product, you can contact our customer service email to inquire about the return conditions and return address.
Or you can refer to the return address in the return policy.
You need to inform us of the return order number after returning the product. If you do not provide it, we cannot match it to your order and cannot process a refund.
Multiple order returns
If you want to return products from two or more separate orders, you must initiate a separate return for each order and send them back separately, otherwise we will not be able to record all returns.

Return fee:
If the product is unusable, inconsistent with the description, damaged, etc. due to our reasons, you do not need to bear the shipping fee.
If we shipped the product correctly and you request a return for your reasons (including dissatisfaction with the receipt, inappropriate size, etc.), you need to bear the return shipping fee.

Return address:
Room 104, 1st Floor, Building 3, Fuyuan Industrial Zone, Fuhai Street, Baoan District, Shenzhen, Guangdong